1. Scope
This policy covers our website and information you share when contacting IPTV Vera or using our service. External platforms, including WhatsApp and payment providers, also handle information under their own privacy policies. Support is available in English and French.
2. Information you provide
Depending on your enquiry or subscription, you may provide:
- Your WhatsApp phone number and profile information visible to us.
- Messages, content preferences and other details you choose to share.
- Your device model, operating system and IPTV app.
- Your selected device count, subscription term and CAD price.
- Payment-confirmation details and information supporting a refund request.
- Setup, troubleshooting and other support information.
Available contact or comment fields elsewhere on the website may ask for a name, email address, phone number, subject or message. Provide only information relevant to your request. No card-payment gateway is currently enabled on iptvvera.ca.
3. Website and technical information
Website requests can generate IP addresses, browser and device information, and server, security or diagnostic records. Technical authentication requests may also generate security logs. WordPress and WooCommerce components may use cookies or session information; the cookie section below explains this separately.
4. How we use information
We use relevant information to answer enquiries, provide trials, verify payments, activate and manage subscriptions, and offer setup and technical support. It may also be used to investigate problems, prevent fraud or misuse, maintain website and service security, resolve disputes and meet applicable legal obligations.
5. Service providers and other recipients
Information may be handled by the following recipients where relevant to the service or transaction:
- WhatsApp/Meta for communications through WhatsApp.
- Website hosting, technical, font or embedded-content providers.
- Email or other communications providers when used.
- Banks, Interac or cryptocurrency providers involved in a payment.
- The service-provisioning platform used to arrange subscription access.
- Professional advisers or authorities where disclosure is legally required.
6. No sale of personal information
IPTV Vera does not sell personal information. Sharing with providers for service delivery, communications, payment handling or the other purposes described here is separate from selling personal information.
7. International processing
Third-party providers may process or store information outside your province or country. Information handled in another location may be subject to that location’s laws. A provider’s own privacy policy explains its practices.
8. Retention
We retain information only for as long as reasonably required for service delivery, support, transactions, disputes, security and legal obligations. The appropriate period depends on the record and its purpose. Retention considerations also apply to relevant backup copies.
9. Safeguards
We use reasonable safeguards appropriate to the information and its purpose. No online transmission or storage method offers absolute security. Keep subscription access details private and avoid sending unrelated sensitive information in support messages.
10. Access, correction and deletion requests
You may contact us to request access to, correction of or deletion of your personal information. Where handling depends on consent, you may ask to withdraw it. We may need to verify your identity. Requests remain subject to applicable law and operational limitations, including records needed for transactions, disputes, security or legal obligations. Deleting information necessary for a service may affect our ability to provide it.
11. Cookies and related technologies
Necessary WordPress or WooCommerce cookies may still load to support technical functions or sessions. Other existing components may record session or referral information; those functions are not described here as automatically necessary. Your browser can restrict cookies, although doing so may affect website functions.
We will update this policy before introducing new analytics or advertising technologies.
12. Policy updates
We may revise this policy when our services, information practices or applicable requirements change. The revised version will be posted on this page. Review it when you have questions about how we handle information.
13. Privacy contact
For a privacy question or request, contact IPTV Vera through WhatsApp at +212 649 550 019. Describe your request and provide enough information for us to identify the relevant interaction.