1. Test before purchasing
IPTV Vera provides a 24-hour free trial so you can test your device, application, internet connection and service compatibility. Follow the setup guidance and check the content you want to watch. Before paying, confirm your selected device count, subscription term and price with support.
2. Activated subscriptions
Once a paid subscription has been activated and access details have been delivered, the sale is generally final, except where a refund or cancellation is required by applicable law. The non-delivery circumstances below may also qualify for review. A request does not automatically mean that a refund has been approved.
3. When a refund may be considered
A refund may be considered when IPTV Vera cannot deliver a working subscription. This includes access details not being delivered or the supplied subscription not starting at all. Contact support with the issue so we can check delivery, review the setup and determine whether the subscription can be provided as purchased.
4. Situations not normally refunded
Refunds are not normally provided for the following reasons, subject to any non-waivable rights under applicable law:
- Customer internet-speed or connection-stability problems.
- Unsupported or improperly configured devices or applications.
- Failure to follow setup guidance.
- Changes to channels, programmes, categories or other content.
- Temporary maintenance or third-party network interruptions.
- Unauthorized sharing, excessive connections or misuse.
- A change of mind after activation.
5. How to request a review
Contact IPTV Vera through WhatsApp at +212 649 550 019. Provide enough information to identify the payment and subscription, explain the problem and help us troubleshoot. Relevant information may include the payment reference, selected plan, device model, app and the error or access problem you encountered.
Our English and French support team reviews eligible requests and aims to respond within 24–48 hours. This is a response aim, not a promise that a refund will be approved or that a payment will be returned within that period.
6. Your applicable rights
All limitations in this policy remain subject to rights that cannot be waived under applicable law. Nothing in this policy removes a refund or cancellation right that the law requires. Contact us through the approved WhatsApp channel if you need assistance with a request.